Terms & Conditions

Check-In & Check Out

Monday – Sunday 10:00 am—11:00 am and 4:00 pm—5:00 pm

Arrival

Your dog remains your responsibility until you have booked in with a member of Vita Canis Boarding Kennels staff at reception and handed your dog over to a member of staff.

You, the dog owner, are responsible for updating us whenever a change happens, for example, vaccination dates, new address, phone number, emergency contact, etc.

The owner must ensure his/her dog(s) have a collar with identification tag, which states owners name & telephone number. Off the premises, the dog will have a tag with our identification details on it: Vita Canis 07928 809 992

Vaccinations & Worming

No dog will be accepted unless proof of vaccinations (including kennel cough) is provided either before or on arrival at Vita Canis Boarding Kennels. Any dog arriving without proof of all vaccinations will be refused to stay with us. We accept titre testing as an alternative to vaccinations.

Kennel Cough

This is an airborne infection and outside the control of Vita Canis Boarding Kennels. We will never knowingly accept a dog with the condition, but as incubation can exceed 10 days, it may not be undetectable prior to arrival. The OWNER therefore accepts that this hazard exists, and even with Kennel Cough vaccination, dogs can become effected, the symptoms are milder.

All dogs must be up to date with anti-flea/tick treatment and wormer.

Food & Treats

The owner is to bring his/her dog’s own food and preferred treats to cover duration of visit. Should additional food be required, the full cost of purchase will be added to the bill payable on collection. All food must be clearly labelled and measurements per meal advised.

Fees & Payment

  • £ 23 per dog in one kennel
  • £ 37 for 2 dogs from one family sharing a kennel
  • £ 47 for 3 medium dogs from one family sharing a kennel

Day-care:

  • £27 – 8am – 6pm, or any part of the day between 8am and 6pm

A winter surcharge of £2 per day will be added to the final bills for stays between November and April.

Deposit and Cancellation Fees

Please note that any bookings that are 7 days or longer will now be required to pay a £50 deposit (per week of stay). The deposit is non-refundable.

Any booking that is less 7 days, will be required to pay a 30% of the total cost for a cancellation fee, should the stay be cancelled less than 5 days before the stay was scheduled to start.

Fees are charged on a daily rate, or any part of a day, which includes the day of arrival and the day of departure. Failure to collect within agreed time period will incur an additional cost of £5 per hour until collected.

Payment methods accepted are cash or card payments, we do not accept cheques.

Pricing is reviewed annually and is subject to change immediately however, if you already have a booking with us prior to a price increase we will honour the prices at the time of booking.

If you choose to collect your dog before the end of their arranged departure date, the total charge will still stay the same due to their kennel being allocated for their entire stay.

Veterinary Procedure

You must declare any existing or ongoing medical conditions prior to your dog’s stay. We reserve the right to refuse any animal who is not fit for boarding at our discretion. You authorise veterinary treatment to be carried out should it be considered necessary at our discretion during the period of boarding with us. Our registered vets are Glenthornes Veterinary Practise, Uttoxeter.

Any dog requiring veterinary attention (in the opinion of Vita Canis) will be taken to your own vet (if local) during opening hours. Out of hours or non-local clients will be treated by our local veterinary practice, Glenthornes Veterninary Practise, Uttoxeter.

The owner is liable for all veterinary consultation & treatment fees plus travel expenses incurred by Vita Canis. Payment must be made in full before the dog is collected, at the time of treatment if possible, or if fees exceed £1000.

Uncollected Dogs

Vita Canis Boarding Kennels reserves the right to re-home any dog not collected within 14 days of the agreed departure date. Before this action is taken, we would endeavour to contact the owner and emergency contact. The owner is responsible for all rehoming and boarding costs past the agreed departure date.

CCTV footage is the sole property of Vita Canis. Footage will not be released under any circumstances.

What People Say...

I have three elderly dogs, all 14 years old. They have specific needs and I wouldn’t feel safe leaving them anywhere else. They love staying with Rachel at Vita Canis dog boarding kennels! And they have been staying there for years when we are going on holiday.

I know they always get the best care and plenty of fuss. I get daily updates on how are they doing and what they have been up to.

Klaudia Szonyi

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