Winning the Gold Trusted Service Award at the beginning of 2021 was for Vita Canis an excellent start to the year!!
I joined Feefo in February 2020, as I wanted to give my customers a chance to provide me with feedback.
Businesses like mine using Feefo put trust first. Feefo only collects ratings and reviews from verified customers – that means they are always genuine.
At that time, I didn’t know about the awards. I only found out in December 2020.
To win Trusted Service 2021 award, a business must have collected at least 50 reviews between January 1st 2020 and December 31st 2020, and achieved a Feefo service rating of between 4.0 and 4.4. To achieve the Gold Trusted Service 2021 award, a business must have collected at least 50 reviews between January 1st 2020 and December 31st 2020, and achieved a Feefo service rating of at least 4.5.
So I checked my rating, and happily discovered we had over 150 5 star reviews. I was over the moon, even before I received the award. I was over the moon from the kindness and honesty of my customers. And I’m grateful for every single feedback.
It was a huge honour for Vita Canis to possess such a renowned and respected award from Feefo. It not only makes the business more valuable, but it is also a great way to show my customers that I listen, I care, and they can trust me & Vita Canis.
Thank you for your trust!
